Shipping Policy

Shipping & Delivery

We’re committed to getting your order to you as quickly, safely, and discreetly as possible.

Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays).
Once your order is prepared, it will be shipped promptly.

During peak periods or promotions, processing times may be slightly extended.

Estimated Delivery Time

Delivery times vary depending on your location:

  • Local: 3–7 business days
  • International: 5–14 business days

Please note that these are estimated timeframes and may vary due to customs, courier delays, or high demand periods.

Discreet Packaging

Your privacy is important to us.

All orders are shipped in plain, unbranded packaging with no indication of the contents inside. Your order will appear discreetly on billing and shipping labels.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery in real time.

Shipping Delays

While we strive to meet all delivery estimates, delays may occasionally occur due to:

  • Courier issues
  • Customs processing (for international orders)
  • High order volumes

These delays are outside of our control, and we appreciate your patience and understanding.

Incorrect Address

Please ensure your shipping details are correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice an error, please contact us immediately at info@thyra.co.

Lost or Stolen Packages

Once an order has been handed over to the courier, it is considered fulfilled.

We are not liable for lost or stolen packages after delivery confirmation. However, we will do our best to assist you in resolving the issue with the courier.

Customs, Duties & Taxes

International orders may be subject to customs fees, duties, or taxes imposed by your country.

These charges are the responsibility of the customer and are not included in our pricing.

Delivery Issues

If your order has not arrived within the estimated timeframe, please contact us at info@thyra.co and we’ll be happy to assist.

Contact Us

For any shipping-related questions, feel free to reach out:

Email: info@thyra.co

We aim to respond within 24–48 hours.