Return Policy
Returns & Refunds
We want you to feel confident with every purchase. That’s why we offer a 30-Day Pleasure Promise.
30-Day Returns
If you’re not satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original packaging
- All accessories must be included
- Proof of purchase is required
Due to hygiene reasons, we are unable to accept returns on items that have been opened, used, or not in resellable condition.
How to Request a Return
To initiate a return, please contact us at:
Include your:
- Order number
- Reason for return
Our team will guide you through the next steps.
Return Shipping
Customers are responsible for the cost of return shipping.
We recommend using a trackable shipping method, as we are not responsible for items lost in transit during the return process.
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Original shipping fees (if applicable) are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
We will arrange a replacement or refund at no additional cost.
Exchanges
We do not offer direct exchanges. If you wish to replace an item, please initiate a return and place a new order.
Late or Missing Refunds
If you haven’t received your refund:
- Check with your bank or payment provider
- Processing times may vary depending on your provider
If you still need assistance, contact us at info@thyra.co.
Important Notes
- We reserve the right to refuse returns that do not meet our policy requirements
- Customers are responsible for return shipping costs unless the item is defective
- Unauthorized returns may not be accepted
Contact Us
For any questions regarding returns or refunds:
Email: info@thyra.co
We aim to respond within 24–48 hours.